Upgrade the DVD/CD driver to the latest version.
If you have installed any CD/DVD-burning software (Liquid 7.2 Video editing software), please temporarily remove them from Control Panel-> Programs and Features.
Delete Filter Drivers
1. Click Start, type regedit and press ENTER.
2. Navigate to the following key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
3. Right click the {4D36E965-E325-11CE-BFC1-08002BE10318} entry, choose Export, select Desktop in the Save in box and type backup in File Name. Click Save.
Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.
4. Highlight this key ({4D36E965-E325-11CE-BFC1-08002BE10318}), on the right pane, and then check if Upperfilters and Lowerfilters value are present. If so, please right click on the values and select Delete to remove them.
5. Restart the computer
Reinstall the DVD ROM
1. Click Start, type devmgmt.msc and press Enter.
2. Expand DVD/CD-ROM drives.
3. Right-click the DVDRAM and click Uninstall.
4. Restart the computer.
If the issue persists, to get the issue resolved in a timely manner, I suggest contacting DVD manufacturer as soon as possible.
Good luck!
